Opis posla

• Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.
• Responding to all enquiries in a professional, courteous and friendly manner.
• Build rapport with the customer to provide a best-in-class customer service experience.
• Maintaining customer information and records inline with the DPA and our internal information Management
• Security processes.
• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
• And other duties in line with business requirements.

Potrebne veštine

• Excellent customer care skills
• Be a professional ambassador or both DDC MLS and our client
• Be clear and friendly on the telephone, actively listening and speaking confidently
• Good teamwork skills and the ability to work within a fast - paced environment unsupervised
• The ability to work quickly and accurately under pressure
• A professional attitude when dealing with customers
• Flexible and adaptable
• A genuine passion for helping others
• Ability to work to targets
• Be comfortable with computers Et tech
• Proven experience/evidence in understanding and interpreting written documents in Swedish (minimum knowledge - B2 level)

Dodatni uslovi

• Full Time position (remote work opportunities and part time work)
• Working hours: 9am-5pm (Monday to Friday)
• Salary 800 EUR
• Paid training
• Advancement through various positions and acquiring new skills

Dodatne napomene

• Applications without a CV will not be considered.
• Interested candidates can apply by sending CV to e-mail address [email protected] with an indication Customer Service Agent (Swedish language).

Posao je namenjen sledećim kategorijama omladinaca:

• Studentima do 26 godina
• Nezaposlenima od 18 do 30 godina